Problem Solving/Conflict Resolution/Facilitation
1. Ask the individual with the concern to state it as concisely as possible ( in less than 5 minutes).
2. Ask each person around the table if they wish to ask one question for clarification purposes
Start with the person on your right and ask him/her if he/she would like to ask a question.
Let the individual bringing the concern answer the question.
Do not allow the person asking the question to comment or ask another question until their turn comes around again.
3. Keep moving around the table until all questions have been answered. If the same question(s) start to arise you may wish to stop this phase of the process and move to the next phase.
4. Each person, in turn, is asked to offer one solution (only one). Ask a recorder to write the solutions, as offered, on a flipchart if available (if not a notepad). The individual with the concern cannot comment during this phase.
5. When each person has had a turn offering a potential solution or when options run out (you may have to move around the group more than once), ask the individual bringing the concern to say:
3 - if a solution could be implemented immediately; or
2 - if he/she would like more information; or
1 - if they have already tried the solution or it is not feasible at this time. as you reread the proposed solutions
6. Ask the individual bringing the concern to implement all 3s or seek help of named persons in group to learn more about the 2s.
7. Thank everyone for their participation, make sure the recorder notes the problem and the resolution and continue with the meeting.